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Refund Policy

Last updated: August 1, 2026

This policy explains how cancellations and refunds work for paid Notal (notal.so) subscriptions. The free plan involves no payment, so this policy applies only to paid (PRO) subscriptions.

1. Who takes the payment

Payments are processed by Paddle. Paddle is the Merchant of Record for these sales, which means Paddle issues the invoice and is the counterparty to the payment. Your card details never reach us.

You can send refund requests to us and we will raise them with Paddle on your behalf, or you may contact Paddle directly.

2. Cancelling your subscription

You can cancel at any time from Settings → Plan. No reason is required and you do not need to contact us.

  • Cancelling stops future renewals. PRO features stay active until the end of the period you have already paid for.
  • At the end of that period your workspace returns to the free plan. Your account and data are not deleted.
  • Data beyond the free plan's limits (e.g. stored audio) is kept, but new processing is subject to free-plan limits.

3. 14-day refund

You may cancel and request a full refund within 14 days of your purchase, for any reason or none. We honour this even if you have used the service during that period — if you tried the product and it is not for you, you should get your money back.

4. After 14 days

  • Monthly plans: the current period is not refunded; cancelling stops the next renewal.
  • Annual plans: after the first 14 days you may request a pro-rata refund for whole unused months.
  • Service outages: if we cause an outage we cannot resolve in reasonable time, we refund the affected period without requiring a reason.
  • Billing errors: duplicate charges, or a renewal after you believed you had cancelled, are refunded in full.

5. How refunds are processed

Email your request to hello@notal.so from the address on your account. We respond within 3 business days.

Approved refunds are returned to the original payment method. How long the money takes to appear depends on your bank or card issuer and is typically 5–10 business days; that part is outside our control.

6. Contact

Questions: hello@notal.so

See also our Terms of Service and Privacy Policy.